At Silderhuis Speech Therapy, we are committed to the quality of our care and to providing a safe, secure environment for our clients. The Care Quality, Complaints and Disputes Act (Wkkgz) supports us in this mission by providing clear guidelines for quality and complaint handling within the healthcare sector. This law, in effect since 2016, requires healthcare providers to continuously monitor the quality of care, implement improvements and offer patients an accessible way to make complaints known.

Quality assurance

The Wkkgz requires us as healthcare providers to continuously monitor the quality of our care. This means that we evaluate our work processes, optimize them and ensure that we comply with the applicable standards of care. In this way, we continue to improve our services so that you can count on care that is safe, effective and of high quality.

Complaint and Dispute Mechanism

It is important to us that you feel heard, even if you unexpectedly have a complaint. According to the Wkkgz, clients are entitled to an accessible and effective complaints procedure. Therefore, we have a complaints officer who can support you free of charge in submitting and handling a complaint. Should a complaint not be resolved to your satisfaction, the law offers you the opportunity to submit it to an independent dispute resolution body, which can issue a binding decision and possibly award damages.

Duty to report serious incidents

In line with the Wkkgz, we are obliged to report serious incidents, such as calamities or violence, to the Healthcare and Youth Inspectorate (IGJ). This reporting obligation ensures transparency and contributes to safety within healthcare. This allows us to learn from incidents and respond even better to the needs of our clients.

Your concern, our responsibility

The Wkkgz is an important basis for the way we work at Silderhuis Speech Therapy. By complying with this law, we ensure that you can rely on care that puts your interests and rights first. Do you have questions about our complaints procedure or other quality guidelines? Please feel free to contact us – we are here to support and inform you.